The adoption of digital services has been driven out of necessity rather than choice due to the fiscal challenges that have shaped the world since 2008.  As the fiscal pressure eases a new challenge has risen, that of an electorate that is increasingly dissatisfied with the value that is being delivered by their governments.  In response, governments are looking for improvements into the way services are joined up across the back office, increasing the use of analytics to help focus resources, and allowing for greater automation and self-service.  The time has come for digital government to deliver more substantial outcomes for citizens.

How Ovum Helps You

Understand how automation, analytics and cloud strategies will drive ICT investment priorities for 2018

Maximise your market impact, by using Ovum’s independent research to understand exactly what is driving government IT investment agendas at a country and regional level

Stay ahead of the competition, by understanding how to effectively position technology offerings to the policy and service needs of government agencies

“The three biggest barriers to agencies undertaking digital programs are security, lack of internal skills, and too many other programs on the go”

Key Deliverables

ICT Enterprise Insights – Global survey of payment provider pain points and IT buying intentions for 2018-19

ICT Spending Forecasts – Global 5 year projections for payments IT spending, segmented by country, source and line of business

Ovum Decision Matrix – Analysis of the leading vendors solutions in key areas

Themes for 2018

AI and automation: Making government smarter
Adoption of AI and automation technologies is increasing, and not just within large federal departments; smaller agencies are experimenting with these emerging technologies to aid improvements to service delivery. Yet, many agencies struggle to know were to start, and are held back by concerns on where to make investments that drive efficiencies and productivity change. Uncovering the hidden insights requires agencies to better understand and manage their data, ask the right questions, and augment existing data with new information.


Building the foundations for change: Digital transformation 2.0
As governments digital agendas move from the front office to the back office the use of automated, flexible open, cloud-native platforms is becoming increasingly widespread. Integrating these with existing IT architecture, managing security and user access is a challenge for government agencies. Strategic picks on which platform to adopt have to be made. Help is needed with identifying which service is best suited to which platform and how agencies develop a culture that supports agile approaches to development of cloud services.


Journey to the cloud: The cloudification of government networks
Thanks to the connected world of today, government networks can no longer be viewed simply as the plumbing that transports data from one data centre to another. In the digital world, networks built with rigid architectures to support legacy systems and are no longer fit for purpose. CIO’s and CTO’s are having to consider how the network can support transformation of public services, while addressing the demands for better performance, agility, security and delivering efficiencies.


Smart Cities – The power to transform the citizen experience
Cities must combine data from devices and services with citizen engagement if they are to realise the potential of smart city projects. The platforming of cities is tied to the adoption of “as-a-service” approach to IT that can support an array of sensor and information sources, such as from the IoT, to create new models for providing services. Success in platforming cities requires a measured approach that allows agencies to develop good practice, retain security over data and access, and supports the deliver of unified view of services within vertical towers such as transport, lighting, and environmental services.

What’s New

Digital Transformation Maturity Framework a structure that allows agencies to benchmark current and future strategies, and helps getting the balance right between people, process, technology

Strategic reports that provide insight into how digital government policy is helping to drive improvements to service delivery

Case studies that will provide insight into how the four roles of government: purchaser of services, provider of services, regulator, policy maker are changing thanks to digital tools

Set of line of business forecasts for government

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