Enterprise ICT Management

The Market Challenge

Ovum continues to witness the evolution of the CIO’s role in terms of delivering IT services at a faster and more flexible pace for business outcomes. Digital transformation is unlike prior technology trends because the need to address it comes from an ongoing evolution in how consumers/clients/citizens engage holistically with organizations. This continues to exert pressure on organizations to adapt and react quicker to this external shift in business engagement across industries and countries. Suppliers can no longer position their value purely in terms of technology capability alone but rather messaging, and engagements, must be primarily focused on how they support business level outcomes through technology and/or services. It is essential for suppliers to understand how IT leaders are evolving IT functions and service delivery in support of digital agendas to address increased levels of business change occurring across industries.

How Ovum Helps You

Gain insight into how Ovum is advising enterprise decision makers to enhance how you engage with enterprises.

Learn how enterprise decision makers are structuring their IT organizations in response to their digital journey.

Understand the major technology and organizational trends impacting enterprise decision makers to provide insight for how suppliers should improve their engagements with enterprises.

Discover how IT management best practices are being applied to maximize the value of IT-enabled business investments.

“90% of enterprises have started creating a clearly articulated strategy but only 22% consider themselves well advanced in their digital journey”

Key Deliverables

Trends to Watch – reports for major industry and technology domains.

Enterprise Case Studies – explain how peers have used technology to solve business challenges.

ICT Enterprise Insights – shows key trends based on over 6,000 interviews.

Ovum Decision Matrices – provide comparative evaluation of the leading enterprise solutions and services.

On the Radar – reports highlight new solutions and providers of emerging technologies.

How-to-Guides and Maturity Models – help you to understand best practices for technology deployment and management.

Themes for 2018

Pivoting IT to support digital business goals
No matter which direction an organization chose to orient its business strategy, with regard to digital, very few organizations analysed their IT function to determine how it would need to evolve. Leading to many organizations trying to achieve their perception of digital without having an IT function that was fully prepared to deliver and manage services from both operational and cultural perspectives.


The journey from producing solutions to delivering services
Bespoke technology deployments should not be considered the norm for a modern IT function but rather the last resort where a commodity technology will not suffice, where the cost of bespoke versus commodity over the lifetime of the IT service is lower, and/or where tangible competitive business advantage can be demonstrated. IT functions no longer need to operate internally in a manner akin to an external cloud or outsource service provider. The majority of IT services required by an organization are common across all organizations.


Refining the perception of the CIO’s role
At the heart of creating, realizing, and managing an organization’s digital agenda is the role of the Chief information officer (CIO). It can be debated whether the title needs to change from information to digital, or another label, but the role of the CIO is essential to the success of digital. However, for many CIOs the challenge is how to refine the perception of the role at the C-suite level to become a valued digital leader.


Using enterprise architecture to avoid digital chaos
Research shows that as businesses adopt digital strategies, the complexity of the technology landscape can increase significantly, with increased integration points and a proliferation of services. Enterprise architecture can provide a valuable framework in which to set digital initiatives, improving the degree of coordination across digital services and core systems.

What’s New

Expanded coverage of the vital role the CIO provides to an enterprises ongoing digital journey.

Updated enterprise IT spend benchmark.

Identifying the differing dynamics of industry trends in relation to how, and when, they provide the most benefit and relevance for enterprises.

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