The Market Challenge

The higher education sector has reached a point of profound change.  This change is being driven as much by increased competition, changing demographics, new patterns of employment and the changing needs of employers as much as it is by the innovative use of technology to deliver education services.  These forces for change present new opportunities for institutions that can construct better, more engaging, and more compelling learning experiences for students.  The ability of technology to marry administrative, classroom and – increasingly – consumer technology is critical to improving the flow of information which is required to inform and support the delivery of superior learning experiences.

How Ovum Helps You

Learn why institutions are focusing on improving institutional agility, flexibility, and capacity for innovation, and what this means for ICT investment priorities for 2018

Gain insight into the best ways to combine systems that contain student information with management and communication tools to create better student experiences

Stay ahead of the competition, by understanding how to effectively position technology offerings to the business needs of educational institutions

“Global spending on education IT will reach $34bn by 2021”

Key Deliverables

ICT Enterprise Insights – Global survey of educational institution pain points and IT buying intentions for 2018-19

Ovum Decision Matrix – Analysis of the leading vendors solutions in key areas, including student success solutions and online learning platforms

Themes for 2018

Tailoring to the individual: Using data insights to personalize the education experience
Higher education is at a pivotal point. The combination of trends in college attendance, completion rates, and rising student debt mean that colleges need to provide enhanced experiences to students. This means looking beyond information held in learner management systems to include administration, connected devices (IoT) and other data sources too. Institutions then need to harness this data and exploit it using analytics to build better experiences and outcomes for students.


Driving institutional transformation through the cloud migration of mission-critical enterprise applications
The higher education industry stands on the precipice of profound change, with a myriad of forces calling into question established beliefs about its role in society. In order to thrive or even survive in this environment, colleges and universities must reconsider how they deliver education services and support back-office operations to set themselves apart. The adoption of cloud deployment models and new, cloud-native solutions will be a critical part of achieving this goal. However, important questions remain about effective cloud migration strategies, including ones about solution and partner selection, in what order to take the CRM, ERP, LMS, and SIS to the cloud, and how to manage relations between IT and line of business leadership in a post cloud world.


Managing student experience to support life long learning
The ability to demonstrate value to students is a difficult conundrum for institutions to solve, and can include a range of factors. Key to this though is the student experience. Student expectations of the learning experience continue to evolve, making it difficult for institutions to ensure specific cohorts do not experience worse access to core services. Managing the student lifecycle is an important part in student success, and in turn the profitability of colleges. Technology supports better engagement with students, even before they have set foot on the campus. Responsibility for the student experience does rest with alumni alone. Institutions need to focus on joining the dots between the different information and interaction points to ensure consistency and increasingly personalization of services.


Video as a disruptive force in higher education
Institutions preference for traditional learning technology systems is slowly being replaced by learning experience platforms that combine tools to delivery content and learning materials through new mediums, such as video. Video, while a slow burn, is starting to disrupt the delivery of education content by replacing lectures, one-to-one interactions between alumni and students, and making content available in digestible chunks.
As the volume of learning materials available through video rises, institutions must consider ways to integrate video into their strategy for network services. Investment into technologies such as POL (Passive Optical LANs) can bring fibre into every classroom at a lower cost point than traditional services.

What’s New

ICT Spending Forecasts – Global 5 year projections for education IT spending, segmented by country, source and line of business.


Transforming higher education core business services is already underway

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